We hope you will be completely satisfied with any product purchased from us. However, should you wish to return an item to us, we aim to make the process as quick and convenient as possible.
All products (excluding sale items) are protected by a 14 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened condition, within 14 days of receiving the order. Any items received after this date will be sent back to the original delivery address.
Note: Any item that is soiled and/or damaged (including excessive odour of perfume, smoke, etc.) will not be refunded and any returned items will be sent back to the original delivery address.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price of the returned item(s) (delivery fees are excluded) will be credited when the parcel has been received and processed your return.
The item must be returned to us unused and in as new condition with all packaging and labels intact.
Please indicate on your delivery note the item(s) you are returning and the reason.
All goods should be returned using a traceable shipping service to:
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours, we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded.
How do I return items?
Goods should be returned using the original parcel received in. This bag has a double sealing tape at the top, so the bag can be reused for this purpose. In the bag you will also find an address stick on label to the warehouse, please fix address return label to front of package.
Please fill in form supplied with reasons for return and whether an exchange or Refund is required. Please post back using traceable mail. Please note that where an exchange is required we will endeavour to get the requested item, but in the case of an item being out of stock you will be notified immediately and a refund will be issued. For all goods sent back as an exchange, customers will not be charged carriage.
All refunds will be processed in accordance with our returns policy.
Items will be examined to ensure they are returned in good condition. An email will be sent confirming the refund.
After you have received the email please allow 7 - 10 business days for the refund to be credited to your account.
If the product is returned because it is defective or not the one you ordered a full refund including the delivery charge after our inspection has taken place.